Live Arrival Guarantee
We believe in the integrity of your collection. Our Live Arrival Guarantee ensures that every culture you receive is alive and healthy upon delivery. If your shipment arrives with any specimens missing or deceased, we will cover the cost of a replacement culture or a full refund, at our discretion.
This guarantee is our commitment to your husbandry journey. We prioritize the health of your colonies and the success of your bioactive setups. If you have any questions about our guarantee or your order, please contact our customer service team for assistance.
Frequently Asked Questions
What is your shipping policy?
We offer a Live Arrival Guarantee. Every culture is shipped with a species-specific care guide and arrives in a climate-controlled environment to ensure your invertebrates arrive healthy and thriving.
Are your isopods captive-bred?
Yes, we exclusively breed our cultures in captivity. We do not collect from the wild. This ensures the health of our local ecosystems and provides the most ethical and sustainable husbandry option available.
How do I care for my new culture?
Every culture ships with a full species-specific care guide. We recommend reading through the housing, humidity, and feeding instructions before setting up your habitat to ensure a smooth transition.
What if my order arrives damaged?
Our Live Arrival Guarantee covers any damage during shipping. If your culture arrives dead or injured, please contact our customer service team immediately. We will work with you to resolve the issue and ensure your next culture arrives safely.
Can I return or exchange a culture?
We offer a 14-day return window for any culture that is not thriving. Please contact our team to initiate a return or exchange request. We prioritize the health of your animals and the integrity of our breeding process.
Order Help
Email Us
hello@ryzalexotics.com
Our Location
Chicago, Illinois
